Privacy Policy

1. Introduction

At AEgis Escrow, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our blockchain-powered escrow platform.

By using our services, you consent to the data practices described in this policy. We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal information.

This policy applies to all users of AEgis Escrow, including buyers, sellers, and visitors to our website. We may update this policy from time to time, and we will notify you of any significant changes.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

• Account Information: Name, email address, phone number, and account credentials
• Identity Verification: Government-issued ID, proof of address, and other verification documents
• Contact Information: Mailing address, billing address, and communication preferences
• Financial Information: Bank account details, cryptocurrency wallet addresses, and transaction history

2.2 Escrow Transaction Data

For each escrow transaction, we collect:

• Transaction details (amount, currency, description, parties involved)
• Blockchain transaction hashes and verification data
• Communication records between buyers and sellers
• Dispute resolution documentation and evidence
• Payment verification and confirmation data

2.3 Technical Information

We automatically collect certain technical information:

• IP address, browser type, and device information
• Website usage patterns and navigation data
• Cookies and similar tracking technologies
• Server logs and system performance data

3. How We Use Your Data

3.1 Service Provision

We use your information to:

• Create and manage your escrow account
• Process and verify escrow transactions
• Facilitate communication between buyers and sellers
• Provide customer support and technical assistance
• Resolve disputes and provide arbitration services

3.2 Security and Compliance

We use your data to:

• Verify your identity and prevent fraud
• Comply with legal and regulatory requirements
• Monitor for suspicious or illegal activities
• Maintain the security and integrity of our platform
• Conduct risk assessments and due diligence

3.3 Communication and Marketing

We may use your information to:

• Send transaction notifications and updates
• Provide important service announcements
• Send marketing communications (with your consent)
• Conduct surveys and gather feedback
• Improve our services and user experience

4. Data Protection and Security

4.1 Security Measures

We implement comprehensive security measures to protect your data:

• Encryption: All data is encrypted in transit and at rest using industry-standard encryption protocols
• Access Controls: Strict access controls limit who can view your personal information
• Secure Infrastructure: Our servers are hosted on secure, monitored infrastructure
• Regular Audits: We conduct regular security audits and penetration testing
• Employee Training: All staff undergo privacy and security training

4.2 Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Prevent fraud and maintain security

Typically, we retain data for 7 years after account closure, unless longer retention is required by law.

4.3 Data Breach Response

In the event of a data breach, we will:

• Immediately investigate and contain the breach
• Notify affected users within 72 hours
• Report to relevant authorities as required by law
• Implement additional security measures to prevent future breaches

5. Cookies and Tracking

5.1 Types of Cookies

We use the following types of cookies:

• Essential Cookies: Required for basic website functionality and security
• Analytics Cookies: Help us understand how users interact with our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

5.2 Cookie Management

You can control cookies through:

• Your browser settings to block or delete cookies
• Opt-out mechanisms for marketing cookies
• Third-party cookie management tools

5.3 Third-Party Analytics

We use analytics services to understand website usage:

• Google Analytics for website traffic analysis
• Custom analytics for escrow transaction patterns
• Performance monitoring for system optimization

6. Third-Party Services

6.1 Service Providers

We may share your information with trusted third-party service providers:

• Blockchain Networks: For transaction verification and confirmation
• Payment Processors: For processing cryptocurrency transactions
• Cloud Hosting: For secure data storage and processing
• Customer Support: For providing technical assistance
• Legal Services: For compliance and regulatory matters

6.2 Data Sharing Agreements

All third-party service providers are bound by:

• Strict confidentiality agreements
• Data protection requirements matching our standards
• Prohibition on using your data for their own purposes
• Regular security audits and compliance checks

6.3 Legal Requirements

We may disclose your information when required by:

• Court orders or legal subpoenas
• Regulatory investigations or audits
• Law enforcement requests
• International legal cooperation agreements

7. Your Rights

7.1 Access and Portability

You have the right to:

• Access your personal information we hold
• Request a copy of your data in a portable format
• Receive information about how we use your data
• Verify the accuracy of your information

7.2 Correction and Deletion

You can request to:

• Correct inaccurate or incomplete information
• Delete your personal data (subject to legal requirements)
• Restrict processing of your data
• Object to certain uses of your information

7.3 Communication Preferences

You can control:

• Marketing communications and newsletters
• Transaction notifications and alerts
• Account security notifications
• Service updates and announcements

7.4 Exercising Your Rights

To exercise your rights, you can:

• Contact us at privacy@aegisescrow.com
• Use the privacy controls in your account settings
• Submit a formal data subject request
• Contact our Data Protection Officer directly

8. Contact Information

8.1 Data Protection Officer

For privacy-related inquiries, contact our Data Protection Officer:

• Email: dpo@aegisescrow.com
• Phone: +1 (555) 123-4567
• Address: [Data Protection Officer Address]

8.2 General Privacy Inquiries

For general privacy questions:

• Email: privacy@aegisescrow.com
• Support: support@aegisescrow.com
• Legal: legal@aegisescrow.com

8.3 Response Times

We will respond to your privacy inquiries within:

• General questions: 48 hours
• Data subject requests: 30 days
• Complaints: 72 hours
• Urgent security matters: 24 hours