Frequently Asked Questions

All transactions are verified on the blockchain, and funds remain locked in our secure escrow system until release conditions are met. We use multi-signature technology and never store private keys. Your funds are protected by cryptographic security and can only be released when both parties agree or through our dispute resolution process.

AEgis includes an arbitration layer where both parties can submit claims reviewed by our admin team. The dispute resolution process is transparent and documented. Both buyer and seller can present evidence, and our team makes a fair decision based on the information provided. All dispute activities are logged and can be reviewed for transparency.

Crypto is released to the seller once the buyer confirms delivery of goods or services, or when the dispute timer expires (typically 7-14 days depending on the escrow terms). The release process is automatic and transparent. Both parties receive notifications when funds are released, and the transaction is recorded on the blockchain.

Any Bitcoin wallet capable of sending to SegWit addresses (bc1) is supported. We also support Ethereum wallets for ETH and USDT transactions. Popular wallets include Ledger, Trezor, Electrum, Exodus, MetaMask (for ETH/USDT), and most mobile Bitcoin wallets. We recommend using hardware wallets for maximum security when dealing with large amounts.

Yes, your dashboard provides real-time status updates and transaction hash tracking. You can monitor:

• Escrow creation and acceptance status
• Payment verification and confirmation count
• Dispute status and resolution progress
• Fund release timeline and final settlement
• Complete transaction history and audit trail

Currently, we support Bitcoin (BTC), Ethereum (ETH), and Tether (USDT). We're continuously adding support for more cryptocurrencies based on user demand and security considerations. Each supported currency undergoes rigorous security testing before integration.

Our fees are transparent and competitive. We charge a small percentage of the escrow amount, typically 0.5-2% depending on the transaction size. There are no hidden fees, and all costs are clearly displayed before you create an escrow. We believe in transparent pricing so you always know exactly what you're paying.

Yes, we take privacy and security seriously. All personal information is encrypted and stored securely. We only collect the minimum information necessary to provide our service. We never share your personal data with third parties without your explicit consent, and we comply with all relevant privacy regulations.